At Velora, customer satisfaction is our priority.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return, items must be:
- Unused
- Unworn
- In their original condition
- Returned with original packaging and tags
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include clear photos.
We will provide a replacement or issue a full refund at no additional cost.
Refunds
After your returned item has been received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our mistake.